Talk : SRE/Clinic Duty
Goals
Moving Goals here from Interrupts Rotation :
Goals:
- To be more responsive to Engineering's needs
- To not have RT be a black hole
- Improve communication about when a ticket can realistically be completed by
- Reduce wait time on tickets so that we're less likely to a blocker, especially on relatively simple tickets
- Make sure that RT tickets have all of the information required for someone in ops to complete them
I think these are better articulated in the RT Triage Duty page itself, but I'm preserving the list here in case I'm wrong. sumanah ( talk ) 02:56, 20 August 2013 (UTC)
Notes from previous rotators
(Moving from Interrupts Rotation .)
Notes from previous rotators:
-
Peter Youngmeister:
- Rt is relatively easy to triage. Emails to Ops@ are a bit more difficult, because they really are to the whole team.
- Prioritizing things is challenging. Everythings seems important. I think that writing up some kind of guidelines for this as a team would be really helpful.
- Daniel is amazing at closing out tickets.
- Don't be on rotation when traveling... It requires a lot of attention.
don't refer to step #s on another page and expect them to remain static
The note on creating private lists refers to "step 7" but the step #s are dynamically generated ( < ol>) so which one is 7 can change over time. -- jeremyb ( talk ) 07:58, 9 September 2013 (UTC)
Proposal to move the schedule to a subpage
The list is only going to grow larger as time goes on and gets in the way of the information in the article. Thoughts? -- BCornwall ( talk ) 22:26, 8 August 2022 (UTC)
-
Done
Discussed with
User:Jbond
and got concensus. --
BCornwall
(
talk
)
16:57, 10 August 2022 (UTC)