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Incidents/2022-12-13 sessionstore

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document status: draft

Summary

Incident metadata (see Incident Scorecard)
Incident ID 2022-12-13 sessionstore Start 2022-12-13 12:15:00
Task T325056 End 2022-12-13 12:30
People paged 2 Responder count 4
Coordinators Alexandros Affected metrics/SLOs
Impact All users were unable to edit for a period of 9 minutes.


A wrong configuration change caused sessionstore pods to be unschedulable in our WikiKube cluster. This resulted in failed edits across all projects for a period of 9 minutes.

Timeline

All times in UTC.

12:15 OUTAGE BEGINSAlexandros becomes IC.

12:15 (ProbeDown) firing: Service sessionstore:8081 has failed probes (http_sessionstore_ip4) #page -

12:16 It becomes apparent that sessionstore is no longer serving requests, after an increase and some pod restarts

12:18 A correlation is made to a change for MatchNodeSelector for sessionstore

12:24 nodeAffinity for specific rack rows was removed manually from sessionstore deployments in k8s (basically https://gerrit.wikimedia.org/r/c/operations/deployment-charts/+/867572 was done manually via kubectl edit) OUTAGE ENDS

12:25 Incident created in wikimediastatus.net

12:27 Status page updated

12:30 Resolved

Detection

Automated monitoring detected the issue

(ProbeDown) firing: Service sessionstore:8081 has failed probes (http_sessionstore_ip4) #page -

Conclusions

What went well?

  • The incident was immediately detected by automated monitoring and the problem was quickly identified and fixed.
  • Multiple people responded
  • An IC was appointed quickly

What went poorly?

  • Incident status page was update at the end of the rather short incident.

Where did we get lucky?

  • Nowhere?

Links to relevant documentation

Change that caused the issue:

https://gerrit.wikimedia.org/r/c/operations/puppet/+/791597/9

The CR changed the typology zone annotation for Kubernetes Nodes running on Ganeti from something like “row-a” to “ganeti-eqiad-b”, referencing the Ganeti cluster name and group. With sessionstore Pods being only scheduled to specific rows it made them unschedulable in the cluster.

Grafana

Actionables

Fix for sessionstore deployments:

https://gerrit.wikimedia.org/r/c/operations/deployment-charts/+/867572

Scorecard

Incident Engagement ScoreCard
Question Answer

(yes/no)

Notes
People Were the people responding to this incident sufficiently different than the previous five incidents? yes 2 vs 2, let's say it's sufficient
Were the people who responded prepared enough to respond effectively yes
Were fewer than five people paged? yes
Were pages routed to the correct sub-team(s)? yes
Were pages routed to online (business hours) engineers?  Answer “no” if engineers were paged after business hours. yes
Process Was the incident status section actively updated during the incident? yes
Was the public status page updated? yes
Is there a phabricator task for the incident? yes
Are the documented action items assigned? yes
Is this incident sufficiently different from earlier incidents so as not to be a repeat occurrence? yes
Tooling To the best of your knowledge was the open task queue free of any tasks that would have prevented this incident? Answer “no” if there are

open tasks that would prevent this incident or make mitigation easier if implemented.

yes
Were the people responding able to communicate effectively during the incident with the existing tooling? yes
Did existing monitoring notify the initial responders? yes
Were the engineering tools that were to be used during the incident, available and in service? yes
Were the steps taken to mitigate guided by an existing runbook? no
Total score (count of all “yes” answers above) 14