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Wikimedia Cloud Services team/Clinic duties: Difference between revisions

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m (Fix oncall calendar link)
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(clarify WMCS does own some cloud vps projects :-))
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===Cloud VPS alerts===
===Cloud VPS alerts===
These include things WMCS isn't directly responsible for. For this reason, these alerts aren't critical and aren't WMCS's problem to solve.
These include things WMCS isn't directly responsible for. For this reason, most of these alerts aren't critical and aren't WMCS's problem to solve. However, projects for which WMCS is the owner / admin, like tools, admin, etc, are important and we should respond as the responsible party.
*[https://prometheus-alerts.wmcloud.org/?q=%40state%3Dactive Alertmanager for Cloud VPS projects]
*[https://prometheus-alerts.wmcloud.org/?q=%40state%3Dactive Alertmanager for Cloud VPS projects]



Revision as of 16:37, 9 September 2022

The WMCS team practices a clinic duty rotation that runs from one weekly team meeting to the next. Each team member takes a turn sequentially performing these duties. Clinic Duty runs from one weekly meeting to the next. Your shift begins after the weekly meeting, and ends with the next.

In a similar fashion, we have two oncall duty rotations, that also run for one week (see the calendar).

Start of clinic duty

🦄 of the week duties

Phabricator

Community

IRC

  • #wikimedia-cloud connect monitoring
    • Respond to help requests
    • Watch for pings to other team members and intercept if appropriate
    • Watch for pings to !help
    • Call people out for poor behavior in the channel
    • Praise people for helping constructively

Community Requests

Check for and respond to incoming requests. For new project requests or quota requests, please seek and obtain at least one other person's approval before approving and granting the request. Ensure this permission is explicitly documented on the phabricator ticket. For all floating IP requests, and any request you are unsure about, please bring up to the weekly meeting. Requests that represent an increase of more than double the quota or more than 300GB of storage should also be reviewed at the weekly meeting.

Maintenance tasks (probably not all weeks)

End of clinic duty

  • Summarize work reported by the team on the weekly meeting etherpad and add summary to:
    • Add outgoing updates to weekly SRE meeting document (put important notes in bold)

Oncall Duty

During your shift, you are expected to monitor and react to alerts, as well as highly prioritize working on tasks that improve the current alert/monitoring/stability of the platforms. See Decision Record for more information.

Monitoring

Alerts

Cloud VPS alerts

These include things WMCS isn't directly responsible for. For this reason, most of these alerts aren't critical and aren't WMCS's problem to solve. However, projects for which WMCS is the owner / admin, like tools, admin, etc, are important and we should respond as the responsible party.

Dashboards

This list isn't exhaustive. Dashboards can be utilized to debug or confirm issues within WMCS platforms.

Improvements

If nothing currently requires immediate attention, you should work on improving tooling in this area. Consider: