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Wikidata contact information for Alertmanager is set in https://gerrit.wikimedia.org/g/operations/puppet/+/production/modules/alertmanager/templates/alertmanager.yml.erb
The status of alerts can be seen at https://alerts.wikimedia.org/?q=team%3Dwikidata
Internally in WMDE there is a wikidata-monitoring mailing list you can subscribe to.
All alerts coming from grafana with tag of team: "wikidata-team" and receiver of Alertmanager will end up contacting the wikidata-monitoring internal mailing list. (See Alertmanager for more information on how to setup alerts that would contact the team).
Alertmanager handle wikidata alerts dashboard on Grafana.
The dashboard can be found here: https://grafana.wikimedia.org/d/TUJ0V-0Zk/wikidata-alerts
Maxlag: Above 10 for 1 hour
In the past this has been caused by:
- dispatch lag being high, due to waiting for replication, due to a db server being overloaded, due to a long running query that was not correctly killed
Edits: Wikidata edit rate
The edit rate on Wikidata can be a good indicator that something somewhere is wrong, although it will not always indicate exactly what that is.
You can view the edits dashboard at https://grafana.wikimedia.org/d/000000170/wikidata-edits
If MAXLAG is high, that might be a reason for low edit rate.
You may want to investigate what is going on with the API (as all edits go via the API) https://grafana.wikimedia.org/d/000000559/api-requests-breakdown?refresh=5m&orgId=1&var-metric=p50&var-module=wb*
API: Max p95 execute time for write modules
Investigate the wb api @ https://grafana.wikimedia.org/d/000000559/api-requests-breakdown?refresh=5m&orgId=1&var-metric=p50&var-module=wb*
In the past this has been caused by:
- s8 db being overloaded, often for a fixable reason
- Memcached being overloaded, in the past indicating UBNs
Termbox Request Errors
This kind of error occurs when Wikibase is unable to reach the Termbox Service, i.e. the HTTP request itself fails and is unlikely to have reached its destination. This error does *not* get triggered by erroneous responses, so it means there is a problem on the MediaWiki/Wikibase side or network issues.
See WMDE/Wikidata/Dispatching and Wikibase: Change propagation. More metrics can be found on https://grafana-rw.wikimedia.org/d/hGFN2TH7z/edit-dispatching-via-jobs
Number of Rows in wb_changes table
wb_changes table serves as the "buffer" from which the DispatchChanges job collects changes to dispatch to the client wikis. If that table keeps growing, then that implies that there might be a problem with the job and changes not getting dispatched.
The alert is currently set at 30,000 (30K) rows. We may want to adjust that value as we learn more about typical rows for that table and how it behaves as T292728 and T292609 get resolved.
DispatchChanges normal job backlog
This job distributes changes on entities to the client wikis subscribed to them. If the backlog keeps growing, that could mean that not enough capacity is available to actually run this job as often as it needs to be. See 725936: changeprop-jobqueue: Increase concurrancy of DispatchChanges to 15 for how to increase it, if that is the problem.
The alert is currently set at 10 minutes (600,000 milliseconds) as 10 minutes is the SLO for the duration of the entire process from a change happening at Wikidata to it appearing in the Recent Changes in the client wikis. The typical backlog is between 0.5 seconds and 1 second.
Delay injecting Recent Changes, aggregated across client wikis
This is the actual time between the change being made and it being inserted in the recent changes of the client wiki. The alert is on the 99th percentile of the metric, aggregated across all client wikis. The SLO for this is 10 minutes, the alerting value is 60 minutes.
Sometimes these jobs will fail for random reasons.
They will be restarted, so no need to worry on a first failure.
If things continue to fail, contact WMF analytics to investigate on IRC in #wikimedia-analytics.