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Difference between revisions of "Talk:SRE/SRE Clinic Duty"

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imported>Wolfgang Kandek
m (Wolfgang Kandek moved page Talk:SRE Clinic Duty to Talk:SRE/SRE Clinic Duty)
 
imported>Neil P. Quinn-WMF
(Neil P. Quinn-WMF moved page Talk:SRE/SRE Clinic Duty to Talk:SRE/Clinic Duty: No need to duplicate "SRE")
 
Line 1: Line 1:
==Goals==
#REDIRECT [[Talk:SRE/Clinic Duty]]
Moving Goals here from [[Interrupts Rotation]]:
 
Goals:
* To be more responsive to Engineering's needs
* To not have RT be a black hole
* Improve communication about when a ticket can realistically be completed by
* Reduce wait time on tickets so that we're less likely to a blocker, especially on relatively simple tickets
* Make sure that RT tickets have all of the information required for someone in ops to complete them
 
I think these are better articulated in the [[RT Triage Duty]] page itself, but I'm preserving the list here in case I'm wrong. [[User:Sumanah|sumanah]] ([[User talk:Sumanah|talk]]) 02:56, 20 August 2013 (UTC)
 
== Notes from previous rotators ==
 
(Moving from [[Interrupts Rotation]].)
 
Notes from previous rotators:
* Peter Youngmeister:
** Rt is relatively easy to triage. Emails to Ops@ are a bit more difficult, because they really are to the whole team.
** Prioritizing things is challenging. Everythings seems important. I think that writing up some kind of guidelines for this as a team would be really helpful.
** Daniel is amazing at closing out tickets.
** Don't be on rotation when traveling... It requires a lot of attention.
 
[[User:Sumanah|sumanah]] ([[User talk:Sumanah|talk]]) 02:57, 20 August 2013 (UTC)
 
== don't refer to step #s on another page and expect them to remain static ==
 
The [[{{PAGENAME}}#Mailman mailing lists|note on creating private lists]] refers to "step 7" but the step #s are dynamically generated (<ol>) so which one is 7 can change over time. --[[User:Jeremyb|jeremyb]] ([[User talk:Jeremyb|talk]]) 07:58, 9 September 2013 (UTC)

Latest revision as of 18:23, 27 August 2021