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Service Operations (aka "serviceops") is a subteam of the Wikimedia Foundations's SRE team. The Service Operations team takes care of public and “user-visible” services alongside Technology and Product teams. This means, for example, our MediaWiki platform, but also the newer (micro)services that comprise our stack. It also includes miscellaneous services and components that we rely upon (think Phabricator, mail systems, OTRS, etc…). The team is also responsible for our new service infrastructure in production based on Kubernetes.
The best way to initiate a conversation about project ABC with Service Operations is to open a "New Service Request ABC" Phabricator task and in addition tag the team "serviceops". New Task Example
- Mediawiki servers
- Memcached for MediaWiki
- Service Level Objectives