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Portal:Cloud VPS/Admin/Runbooks/TooManyCloudgwsDown

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Revision as of 07:32, 11 July 2022 by imported>David Caro
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Overview

The procedures in this runbook require admin permissions to complete.


Error / Incident

All the cloudgw nodes are down in the system.

Cloudgw nodes are the ones acting as routers to (and from) the external world for VMs.

When they go down all the VMs stop having network access to external networks and from external networks.


Debugging

This might be the result of an ongoing intervention gone wrong, so first try to communicate with the rest of the team and look for any ongoing actions:

  • Ask on irc (#wikimedia-cloud-admin) if someone is taking any action and forgot about it
  • Check SAL (or here) for host being rebooted/taken down
  • Check Netbox to make sure the host is not being decommed or network changes were not applied
  • Check puppet for recent changes that might have affected the node

Then you can continue trying to figure out why the hosts are going down and not coming back up:

Might be interesting also to run the network tests:


Common issues

Add here any issues you encounter.

Check also Portal:Cloud_VPS/Admin/Troubleshooting#Networking_failures

Related information


Support contacts

Communication and support

Support and administration of the WMCS resources is provided by the Wikimedia Foundation Cloud Services team and Wikimedia movement volunteers. Please reach out with questions and join the conversation:

Discuss and receive general support
Receive mail announcements about critical changes
Subscribe to the cloud-announce@ mailing list (all messages are also mirrored to the cloud@ list)
Track work tasks and report bugs
Use the Phabricator workboard #Cloud-Services for bug reports and feature requests about the Cloud VPS infrastructure itself
Learn about major near-term plans
Read the News wiki page
Read news and stories about Wikimedia Cloud Services
Read the Cloud Services Blog (for the broader Wikimedia movement, see the Wikimedia Technical Blog)

Old incidents

Provide a list of phabricator tasks of previous incidents to be able to more review previous instances of the issue.