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Incidents/2022-05-02 deployment

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Revision as of 14:46, 19 August 2022 by imported>Krinkle (draft>review)
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document status: in-review

Summary

Incident metadata (see Incident Scorecard)
Incident ID 2022-05-02 deployment Start 2022-05-02 11:13
Task T307349 End 2022-05-02 15:21
People paged 0 Responder count 4
Coordinators Jaime Crespo Affected metrics/SLOs No relevant SLOs exist
Impact For 4 hours, MediaWiki and other services could not be updated or deployed due to data loss on the active deployment server.

Parts of /srv/deployment were lost on active deployment server (deploy1002) due to the wrong command, rm -rf, being executed. This halted deployments for some time, until we were able to restore the directory from a backup and we checked it for correctness.

Documentation:

Actionables

Scorecard

Incident Engagement™ ScoreCard
Question Answer

(yes/no)

Notes
People Were the people responding to this incident sufficiently different than the previous five incidents? yes
Were the people who responded prepared enough to respond effectively yes
Were fewer than five people paged? no
Were pages routed to the correct sub-team(s)? /
Were pages routed to online (business hours) engineers? Answer “no” if engineers were paged after business hours. /
Process Was the incident status section actively updated during the incident? no
Was the public status page updated? no
Is there a phabricator task for the incident? yes
Are the documented action items assigned? no
Is this incident sufficiently different from earlier incidents so as not to be a repeat occurrence? yes
Tooling To the best of your knowledge was the open task queue free of any tasks that would have prevented this incident? Answer “no” if there are

open tasks that would prevent this incident or make mitigation easier if implemented.

yes
Were the people responding able to communicate effectively during the incident with the existing tooling? yes
Did existing monitoring notify the initial responders? no
Were all engineering tools required available and in service? yes
Was there a runbook for all known issues present? yes
Total score (count of all “yes” answers above)