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Incidents/2021-10-14 Heavy outbound traffic
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Revision as of 19:14, 28 April 2022 by imported>Herron (drafting initial score, based on incident documentation)
document status: draft
Summary
| Incident ID | 2021-10-14 Heavy outbound traffic | Start | YYYY-MM-DD hh:mm:ss |
|---|---|---|---|
| Task | End | YYYY-MM-DD hh:mm:ss | |
| People paged | Responder count | ||
| Coordinators | Affected metrics/SLOs | ||
| Impact | Who was affected and how? For user-facing outages: Estimate how many queries were lost, which regions were affected, or which types of clients (editors? readers? bots?), etc. Do not assume the reader knows what your service is or who uses it. | ||
Documentation:
Scorecard
| Question | Score | Notes | |
|---|---|---|---|
| People | Were the people responding to this incident sufficiently different than the previous five incidents? (score 1 for yes, 0 for no) | 0 | |
| Were the people who responded prepared enough to respond effectively (score 1 for yes, 0 for no) | 1 | ||
| Were more than 5 people paged? (score 0 for yes, 1 for no) | 0 | Page not logged | |
| Were pages routed to the correct sub-team(s)? (score 1 for yes, 0 for no) | 0 | Page not logged | |
| Were pages routed to online (business hours) engineers? (score 1 for yes, 0 if people were paged after business hours) | 0 | Page not logged | |
| Process | Was the incident status section actively updated during the incident? (score 1 for yes, 0 for no) | 1 | |
| Was the public status page updated? (score 1 for yes, 0 for no) | 0 | ||
| Is there a phabricator task for the incident? (score 1 for yes, 0 for no) | 0 | ||
| Are the documented action items assigned? (score 1 for yes, 0 for no) | 1 | ||
| Is this a repeat of an earlier incident (score 0 for yes, 1 for no) | 0 | ||
| Tooling | Was there, before the incident occurred, open tasks that would prevent this incident / make mitigation easier if implemented? (score 0 for yes, 1 for no) | 1 | |
| Were the people responding able to communicate effectively during the incident with the existing tooling? (score 1 for yes, 0 or no) | 1 | ||
| Did existing monitoring notify the initial responders? (score 1 for yes, 0 for no) | 1 | ||
| Were all engineering tools required available and in service? (score 1 for yes, 0 for no) | 0 | IC could not update IRC topic due to permissions | |
| Was there a runbook for all known issues present? (score 1 for yes, 0 for no) | 1 | ||
| Total score | 7 | ||