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We rotate ops duty in pairs.  On any given week, a member of the team is the primary on-duty ops person. This entails looking after the list of tasks detailed here. At the end of the week, the primary person stays on as a secondary and another member becomes primary. This page can be a checklist of things to do during ops week. Please keep it '''concise and actionable''', and for longer explanations open a new page and link to it from here. The primary person is expected to monitor alarms and begin reacting to problems. The secondary person is there to pair, help with tasks that take more time, and importantly to decide what problems should be addressed immediately and what could be made into a task that gets prioritized as normal. This last duty will be somewhat temporary until the team has established formal SLOs and error budgets.
#REDIRECT [[Data Engineering/Ops week]]
 
If it's your ops week, there will be a one hour timebox in your Google Calendar to fulfill your duties, which by default is set to 3pm UTC every weekday. Obviously not everyone's schedule will be able to accommodate this time, but make sure that you have time during your ops week to dedicate 100% to ops if needed. This means that if you are working on a time critical task or you are taking vacation you might need to swap ops weeks with someone else.
 
Remember you're a [[:en:First_responder|first responder]]. This means you don't have to fix whatever is broken during your ops week, but you have to alert the team, check the status of failed stuff, and report what's happened, alerts need to be acknowledged promptly so other team members know they are being taken care of.
 
Ops week is an opportunity to learn, do not be shy in asking for help from others.
 
== Hand off ==
Ops week ends and begins on the Thursday of every week.  We have a task grooming session scheduled for every Thursday.  The beginning of this meeting is used to quickly groom tasks in the 'Ops Week' column on the [https://phabricator.wikimedia.org/tag/analytics/ Analytics Phabricator Board].  The Ops Week column should then only contain actionable tasks for those on Ops Week duty for the next week.
 
== Communication ==
Any decisions taken with a subset of team that all team members should know about need to be communicated to the rest of team via e-mail to analytics-alerts@. Example: deployments happening not happening, issues we have decided not to fix and schedule through regular kanban work. New, ahem, "fun discoveries" that you think might help the next opsen.
 
== Working in off hours ==
 
The developer ops rotation does not include working off hours as its focus is on"routine" ops. The bulk of analytics infra is tier-2 and jobs that fail, for example, can be restarted the next day. If there are system issues (like The namenode going down) there should be ICINGA alarms fired that will go to the SRE team.
 
The SRE team needs to makes sure that at all times there is 1 person available for ops, which, in practice means taking turns to take vacations.
 
==Things to do at some point during the week==
 
===Ops week tasks===
Check the ops week column in the [[phab:tag/analytics/|Analytics phabricator board]] to check if the SRE people have left anything for you to do.
 
===Have any users left the Foundation?===
We should check for users who are no longer employees of the foundation, and offboard them from the various places in our infrastructure where user content is stored. Ideally a Phabricator task should be open notifying the user and/or their team manager so that they have a chance to respond and move things. Generally, as part of the SRE offboarding script we will be notified when a user leaves and the task will be added to the on call column. We should remove the following:
 
*Home directories in the [[:Category:Server usage:Analytics|stat machines]].
*Home directory in HDFS.
*User hive tables (check if there is a hive database named after the user).
*Ownership of hive tables needed by others (find tables with scripts below and ask what the new user should be, preferably a system account like analytics or analytics-search).
 
Use the following script from your local shell (it uses your ssh keys), and copy the output into the Phabricator task:<syntaxhighlight lang="bash">
#!/bin/bash
 
if [ -z "$1" ]
  then
    echo "You need to input the username to check"
    exit 1
fi
 
for hostname in stat1004 stat1005 stat1006 stat1007 stat1008
do
  echo -e "\n====== $hostname ======"
  ssh $hostname.eqiad.wmnet "ls -l /srv/home/${1}"
  ssh $hostname.eqiad.wmnet "ls -l /var/userarchive | grep ${1}"
done
 
echo -e "\n======= HDFS ========"
ssh an-launcher1002.eqiad.wmnet "sudo -u hdfs kerberos-run-command hdfs hdfs dfs -ls /user/${1}"
 
echo -e "\n====== Hive ========="
ssh an-launcher1002.eqiad.wmnet "sudo -u hdfs kerberos-run-command hdfs hdfs dfs -ls /user/hive/warehouse/*" | grep ${1}
</syntaxhighlight>The tricky part is dropping data from the Hive warehouse. Before starting, let's remember that:
 
*under <code>/user/hive/warehouse</code> we can find directories related to databases (usually suffixed with .db) that in turn contain directories for tables.
*If the table is internal, then the data files will be found in a subdir of the HDFS Hive warehouse directory.
*If the table is external, then the data files could potentially be anywhere in HDFS.
*A Hive drop database command deletes metadata in the Hive Metastore, the actual HDFS files needs to be cleaned up manually.
 
The following command is useful to understand where is the location of the HDFS files of the tables belonging to a Hive database:<syntaxhighlight lang="bash">
DATABASE_TO_CHECK=elukey
for t in $(hive -S -e "show tables from $DATABASE_TO_CHECK;" 2>/dev/null | grep -v tab_name); do echo "checking table: $DATABASE_TO_CHECK.$t"; hive -S -e "describe extended $DATABASE_TO_CHECK.$t" 2>/dev/null | egrep -o 'location:hdfs://[0-9a-z/\_-]+'; done
</syntaxhighlight>
 
==== Full removal of files and Hive databases and tables ====
Once the list of things to remove has been reviewed, and it has been determined it is okay to remove, the following commands will help you do so:
 
Drop Hive database.  From an-launcher1002 (or somewhere with the <tt>hdfs</tt> user account):
<syntaxhighlight lang="bash">
sudo -u hdfs kerberos-run-command hdfs hive
> DROP DATABASE <user_database_name_here> CASCADE;
</syntaxhighlight>
 
Remove user's Hive warehouse database directory.  From an-launcher1002:
 
<syntaxhighlight lang="bash">
sudo -u hdfs kerberos-run-command hdfs hdfs dfs -rm -r /user/hive/warehouse/<user_database_name_here>.db
</syntaxhighlight>
 
Remove HDFS homedir.  From an-launcher1002:
 
<syntaxhighlight lang="bash">
sudo -u hdfs kerberos-run-command hdfs hdfs dfs -rm -r /user/<user_name>
</syntaxhighlight>
 
Remove homedirs from regular filesystem on all nodes.  From cumin1001:
<syntaxhighlight lang="bash">
sudo cumin 'C:profile::analytics::cluster::client or C:profile::hadoop::master or C:profile::hadoop::master::standby' 'rm -rf /home/<user_name>'
</syntaxhighlight>
 
==== Archival of user files ====
If necessary, we archive user files in HDFS in <code>/wmf/data/archive/user/<user_name></code>.  Make a directory with the user's name and copy any files there as needed.
 
==Things to do every Tuesday==
 
===The Analytics deployment train 🚂===
After the Analytics standup, around 5-6pm UTC, we deploy anything that has changes pending. Take a look at the ''Ready to Deploy'' column in the Kanban to identify what needs to be released, and notify the team of each deployment (using !log on IRC).
 
Deployments normally include restarting of jobs and updating jar versions, while some of us have super powers and can keep all that their head others need the etherpad to write down the deployment plan, please use it and document the deployment of the week here:
http://etherpad.wikimedia.org/p/analytics-weekly-train
 
Here are instructions on each project's deployment:
 
[[Analytics/Systems/EventLogging/Administration#Deploy EventLogging|Deploy Eventlogging]]
 
[[Analytics/Systems/Wikistats 2#Deployment|Deploy Wikistats UI]]
 
[[Analytics/Systems/AQS#Deployment|Deploy AQS]]
 
[[Analytics/Systems/Cluster/Deploy/Refinery-source|Deploy refinery source]]
 
[[Analytics/Systems/Cluster/Deploy/Refinery|Deploy refinery]]
 
[[Deployments_on_kubernetes#Deploying_with_the_legacy_helmfile_organization|Deploy Event Streams (more involved, ask Otto, but this is part of it)]]
 
==Things to check every day==
 
(We're centralizing all [[Analytics/Systems/Manual_maintenance|scheduled manual work here]] both as a reminder and as a TODO list for automation)
 
===Is there a new Mediawiki History snapshot ready?  (beginning of the month)===
We need to tell AQS manually that a new snapshot is available so that the service reads from the latest data. This will happen around the middle of the month. [[Analytics/Systems/AQS#Deploy new History snapshot for Wikistats Backend|Follow these instructions]] to do so.
 
The mediaiwki history process is documented here: [[Analytics/Systems/Data Lake/Administration/Edit/Pipeline]]
Notice there are 3 sqoop jobs, one for mediawiki-history from labs, one for cu_changes (geoeditors), and one for sqooping tables like actor and comment from the production replicas.
 
===Have new wikis been created?===
This one will be easy to spot. If a new wiki receives pageviews and it's not on our whitelist, the team will start receiving alerts about pageviews from an unregistered Wikimedia site. The new wikis must be added in two places: the pageview whitelist and the sqoop groups list.
 
====Adding new wikis to the sqoop list====
First check that the wiki has already replicas...
 
* In production DB:
# connect to the analytics production replica for the project to check
analytics-mysql azywiki
# list tables available for that project - An empty list means the project is not yet synchronized and shouldn't be added to sqoop list
show tables;
* In labs DB:
# connect to the analytics labs replica for the project to check (needs the password for user s53272)
mysql --database azywiki_p -h labsdb1012.eqiad.wmnet -u s53272 -p
# list available tables for the project - An empty list means the project is not yet synchronized and shouldn't be added to sqoop list
show tables;
 
For wikis to be included in the next mediawiki history snapshot, they need to be added to the labs sqoop list. Add them to the last group (the one that contains the smallest wikis) [https://github.com/wikimedia/analytics-refinery/blob/master/static_data/mediawiki/grouped_wikis/labs_grouped_wikis.csv here]. Once the cluster is deployed (see section above) the wikis will be included in the next snapshot.
 
====Adding new wikis to the pageview whitelist====
First list in hive all the current pageview whitelist exceptions:
select * from wmf.pageview_unexpected_values where year=... and month=...;
That will tell you what you need to add to the list. Take a look at it, make sure it makes sense, and make a patch for it ([[gerrit:#/c/343881/1/static_data/pageview/whitelist/whitelist.tsv|example in gerrit]]). To stop the oozie alarms faster, you can merge your patch and sync the new file up to hdfsː
scp static_data/pageview/whitelist/whitelist.tsv an-launcher1002.eqiad.wmnet:
ssh an-launcher1002.eqiad.wmnet
sudo -u hdfs kerberos-run-command hdfs hdfs dfs -put -f whitelist.tsv /wmf/refinery/current/static_data/pageview/whitelist/whitelist.tsv
sudo -u hdfs kerberos-run-command hdfs hdfs dfs -chmod +r /wmf/refinery/current/static_data/pageview/whitelist/whitelist.tsv
 
===Have any alarms been triggered?===
 
==== Canary alarms ====
The produce_canary_events job will fail if any event fails to be produced.  EventGate returns the reason for failure in its response.  This will be logged in the job's log file in <tt>/var/log/refinery/produce_canary_events/produce_canary_events.log</tt> on an-launcher1002 (as of 2021-01). 
 
If an event is invalid, you'll see an error message like:
<code>
Jan 12 19:15:04 an-launcher1002 produce_canary_events[15437]:  HttpResult(failure)  status: 207 message: Multi-Status. body: {"invalid":[{"status":"invalid","event":{"event":{"is_mobile":true,"user_editcount":123,"user_id":456,"impact_module_state":"activated","start_email_state":"noemail","homepage_pageview_token":"example token"},"meta":{"id":"b0caf18d-6c7f-4403-947d-2712bbe28610","stream":"eventlogging_HomepageVisit","domain":"canary","dt":"2021-01-12T19:15:04.339Z","request_id":"54df8880-61ce-4cf9-86fa-342c917ea622"},"dt":"2020-04-02T19:11:20.942Z","client_dt":"2020-04-02T19:11:20.942Z","$schema":"/analytics/legacy/homepagevisit/1.0.0","schema":"HomepageVisit","http":{"request_headers":{"user-agent":"Apache-HttpClient/4.5.12 (Java/1.8.0_272)"}}},"context":{"errors":[{"keyword":"required","dataPath":".event","schemaPath":"#/properties/event/required","params":{"missingProperty":"start_tutorial_state"},"message":"should have required property 'start_tutorial_state'"}],"errorsText":"'.event' should have required property 'start_tutorial_state'"}}],"error":[]}
</code>
 
The canary event is constructed from the schema's <tt>examples</tt>.  In this error message, the schema at <tt>/analytics/legacy/homepagevisit/1.0.0</tt> <tt>examples</tt> was missing a required field, and the event failed validation.
 
The fix will be dependent on the problem.  In this specific case, we modified what should have been an immutable schema after eventgate had cached the schema, so eventgate needed a restart to flush caches.
 
Ask ottomata for help with this if you encounter issues.
 
==== Entropy alarms ====
 
There are three different types of alarms: outage/censorship, general oddities on refine system measured by calculating entropy of user agent and mobile pageview alarms.
 
Superset dashboard: https://superset.wikimedia.org/superset/dashboard/73/
 
* '''Outage/censorship alarms'''. These alarms measure changes in  traffic per city. When they raise look whether the overall volume of pageviews is OK, if it is issue might be due to an outage on a particular country. Traffic will troubleshoot further
 
* '''Eventlogging refine alarms on navigationtiming data'''. Variations here might indicate a problem in the refine pipeline (like all user agents now being null) or rather an update of UA parser.
 
* '''Mobile pageview alarms'''. An alarm might indicate a drop on mobile app or mobile web pageviews, do check numbers in turnilo. These alarms are not setup for desktop pageviews as nature of timeseries is quite different.
 
 
A through description of the system can be found [[Analytics/Data_quality/Traffic_per_city_entropy | here]]
 
====Failed oozie jobs====
Check if any work is already being done in IRC and the analytics SAL. Follow the steps in [[Analytics/Systems/Cluster/Oozie/Administration]] to restart a job.
 
Log any job restart: https://tools.wmflabs.org/sal/analytics. If you're going through oozie alert emails or something similar, double check the SAL to see whether work has already been done to fix the problem.
 
====Failed systemd/journald based jobs====
Follow the [[Analytics/Systems/Managing systemd timers|page on managing systemd timers]] and see what you can do. Notify an ops engineer if you don't know what you're doing.
 
====Data loss alarms====
Follow the steps in [[Analytics/Systems/Dealing with data loss alarms]]
 
====Mediawiki Denormalize checker alarms====
If a mediawiki snapshot fails its Checker step you will get an alarm via e-mail, this is what to do: [[Analytics/Systems/Cluster/Edit_history_administration#QA:_Assessing_quality_of_a_snapshot]]
 
==== Reportupdater failures ====
Check the time that the alarm was triggered at and look for causes of the problems in the logs at
 
<code>sudo journalctl -u reportupdater-interlanguage</code>
 
(Replace interlanguage with the failed unit)
 
==== Druid indexation job fails ====
Take a look at [[Analytics/Systems/Druid#Coordinators_Administration_UI|the Admin console]] and the indexation logs.  The logs show the detailed errors, but the console can be easier to look at and spot obvious problems.
 
==== Deletion script alarms ====
When data directories and hive partitions are out of sync the deletion scripts can fail.
To resync directories and partitions execute <code>msck repair table <table_name>;</code> in Hive.
 
==== Refine failure report ====
An error like <code>Refine failure report for refine_eventlogging_analytics</code> will usually have some actual exception information in the email itself.  Take a look and most likely rerun the hour(s) that failed: [[Analytics/Systems/Refine#Rerunning_jobs]]
 
 
Refine's failure report email should contain the flags you need to rerun whatever might have failed.  The name of the script to run is in the subject line.  E.g. if the subject line says for 'refine_eventlogging_analytics', that is the command you will need to run.  You can copy and paste the flags from the failure email to this command, like:
 
<syntaxhighlight lang="bash">
sudo -u analytics kerberos-run-command analytics refine_eventlogging_analytics --ignore_failure_flag=true --table_include_regex='contenttranslation' --since='2021-11-29T22:00:00.000Z' --until='2021-11-30T23:00:00.000Z'
</syntaxhighlight>
 
Wait for the job to finish, and then check the logs to see that all went well.
 
<syntaxhighlight lang="bash">
sudo -u analytics yarn logs -applicationId <app_id_here> | grep Refine:
...
21/12/02 19:30:53 INFO Refine: Finished refinement of dataset hdfs://analytics-hadoop/wmf/data/raw/eventlogging_legacy/eventlogging_ContentTranslation/year=2021/month=11/day=30/hour=21 -> `event`.`contenttranslation` /wmf/data/event/contenttranslation/year=2021/month=11/day=30/hour=21. (# refined records: 66)
</syntaxhighlight>
 
For errors like <code> RefineMonitor problem report for job monitor_refine_sanitize_eventlogging_analytics</code>, visit [[Analytics/Systems/EventLogging/Backfilling#Backfilling_sanitization|Backfilling sanitization]].
 
=== Debug Java applications in trouble ===
When a java daemon misbehaves (like in https://phabricator.wikimedia.org/T226035) it is absolutely vital to get some info from it before a restart, otherwise it will be difficult to report a problem upstream. The jstack utility seems to be the best candidate for this job, and plenty of guides can be found on the internet. For a quick copy/paste tutorial:
 
* use <code>ps -auxff | grep $something</code> to correctly identify the PID of the process
* then run <code>sudo -u $user jstack -l $PID > /tmp/thread_dump</code>
 
The $user referenced in the last command is the user running the Java daemon. You should have the rights to sudo as that user, but if not pleas ping Luca or Andrew.
 
This guide is concise and neat for a more verbose explanation: https://helpx.adobe.com/it/experience-manager/kb/TakeThreadDump.html
 
==Useful administration resources==
=== Useful Kerberos commands ===
 
Since Kerberos was introduced, proper authentication has been enforced for all access to HDFS. Sometimes Analytics admins need to access resources of another user, for example to debug or fix something, so more powerful credentials are needed. In order to be like root on HDFS, you need to ssh to any of an-master1001, an-master1002 or an-coord1001 and run:
 
<syntaxhighlight lang="bash">
sudo -u hdfs kerberos-run-command hdfs command-that-you-want-to-execute
</syntaxhighlight>
 
Special example to debug Yarn application logs:
 
<syntaxhighlight lang="bash">
sudo -u hdfs kerberos-run-command hdfs yarn logs -applicationId application_1576512674871_263229 -appOwner elukey
</syntaxhighlight>
 
In the above case, Analytics admins will be able to pull logs for user elukey and app-id application_1576512674871_263229 without incurring in permission errors.
 
=== Restart daemons ===
 
On most of the Analytics infrastructure the following commands are available for Analytics admins:
 
<syntaxhighlight lang="bash">
sudo systemctl restart name-of-the-daemon
sudo systemctl start name-of-the-daemon
sudo systemctl stop name-of-the-daemon
sudo systemctl reset-failed name-of-the-daemon
sudo systemctl status name-of-the-daemon
sudo journalctl -u name-of-the-daemon
</syntaxhighlight>
 
For example, let's say a restart for the Hive server is needed and no SREs are around:
 
<syntaxhighlight lang="bash">
sudo systemctl restart hive-server2
</syntaxhighlight>

Latest revision as of 15:00, 6 December 2021

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